Terms & Conditions 99play – Official Malaysia Platform Terms of Use

In these 99play Terms & Conditions, the following terms shall have the meanings as defined below:

• "99play" refers to the online betting and entertainment platform accessible via the official 99play.biz website and authorised 99play mobile applications.
• "Member" or "User" refers to any individual who has registered a valid account on the 99play platform.
• "Account" refers to the personal account registered by a User on the 99play platform for the purpose of accessing the services offered.
• "Account Balance" refers to the total amount in Malaysian Ringgit (RM) held in a User's account at any given time, excluding bonus funds that have not yet met the rollover requirements.
• "Bonus" refers to free credits, bonus funds, or other benefits granted by 99play to Users through promotions, VIP programmes, or special offers, subject to specific terms and conditions.
• "Deposit" refers to the transfer of funds by a User into their 99play account via an approved payment method.
• "Rollover" or "Wagering Requirement" refers to the minimum wagering amount a User must complete before bonus funds or bonus winnings become eligible for withdrawal.
• "Match" refers to any sporting event, casino game, poker match, or any other entertainment activity available on the 99play platform for betting purposes.

To register and use the 99play platform, you must meet all of the following eligibility requirements:

• Aged 18 years of age and above at the time of registration. 99play conducts periodic age verification checks and reserves the right to request proof of age documentation at any time.
• Non-citizens or non-permanent residents of any country that explicitly prohibits online betting and gambling activities under their local laws.
• Possess full legal capacity to enter into a legally binding agreement.
• Must not have previously held a 99play account that was closed, suspended, or banned for any reason, including fraud, breach of terms, or system manipulation.

Registration on 99play is free and requires the following information: full name as per your identification document, an active Malaysian mobile number, a valid email address, date of birth, and your preferred payment method for your first deposit. By completing the registration process, you confirm that all information provided is accurate, complete, and up to date.

Each User is only permitted to hold one (1) active account on the 99play platform at any one time. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts along with forfeiture of all balances and bonuses.

Users are fully responsible for:

• Ensuring your account password is strong and not shared with any other party — including family members, friends, or third parties.
• Keeping your login credentials confidential and contacting 99play immediately if you suspect any unauthorised access.
• Ensure your profile information is always up to date, particularly the mobile number and email address used for transaction verification.
• All betting activity carried out through that account — regardless of whether it was conducted by the User themselves or by another person, with or without authorisation.

99play shall not be held liable for any losses arising from unauthorised access to a User's account where the User is found to have failed to take reasonable security measures to protect their account.

All financial transactions on the 99play platform are processed in Malaysian Ringgit (RM). 99play does not accept foreign currencies and does not impose any currency conversion charges.

Accepted deposit and withdrawal methods:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (QR and direct transfer)
• FPX Online Banking – Maybank2u, CIMB Clicks, RHB Online, Public Bank Online, Hong Leong Connect, AmOnline, and other local Malaysian banks

All withdrawals will be processed to the registered member's account only. Withdrawals to third-party accounts are not permitted under any circumstances. 99play also reserves the right to place withdrawals on hold while compliance checks are being conducted, particularly for newly registered accounts or those displaying unusual transaction patterns.

The following rules apply to all types of bets placed on the 99play platform, including Sports Betting (Malaysia Super League, EPL, cricket, badminton), Live Casino, poker, slots, and e-sports:

• Minimum bet limit: RM 2 for most markets. Specific limits vary depending on the selected market and match.
• Maximum bet limit: Varies by match type, market, and account level. Limits are displayed on each market before a bet is placed.
• Final settlement: All confirmed bets (status "Accepted") are final and may not be changed or cancelled except with explicit approval from 99play.
• Live (in-play) betting: Odds for live betting are updated in real time. 99play reserves the right to suspend or withdraw any live market at any time for technical or match integrity reasons.
• Match cancellation: If a match or event is cancelled, postponed, or not completed within the stipulated timeframe, all related bets will be fully refunded to the player's account.
• Official results: 99play uses certified data sources to determine match results. Results announced by 99play are final unless an auditable system error is proven.

99play offers a range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, referral bonuses, and special promotions tied to major sporting events. All bonuses are subject to the following terms:

• Bonuses that have passed their validity period will expire automatically and will not be re-credited under any circumstances.
• Only one (1) bonus may be activated at a time per 99play account, unless otherwise stated in the specific promotion's terms.
• Each player is eligible to claim the welcome bonus once only, for the lifetime of their account.
• Bonuses may not be transferred between accounts or converted directly to cash without first satisfying the specified rollover requirements.
• 99play reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice if there is evidence of abuse or manipulation.

99play takes player well-being seriously. We believe that online betting and entertainment should remain a source of enjoyment, not a burden. To this end, 99play provides a range of self-control tools that players can activate at any time:

• Daily / Weekly / Monthly Deposit Limit: Set a maximum deposit limit to keep your spending in check.
• Betting Limits: Set a maximum stake limit on each bet you place.
• Cool-off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Close your account completely for a period of 6 months, 1 year, or permanently.
• Reality Check: Set session time reminders to help you keep track of how long you have been playing.

If you or someone you know feels that gambling has become a problem, we encourage you to reach out to a relevant helpline or activate the self-exclusion feature on the 99play platform. Support is always available through 99play's customer service team, which operates 24 hours a day.

The protection of user data and privacy is a top priority at 99play. Our platform uses 256-bit SSL encryption technology to secure all communications between your device and 99play's servers. In addition, we have implemented the following security measures:

• Two-factor authentication (2FA) that players can enable for added security during login.
• Real-time account activity monitoring to detect any suspicious activity.
• OTP verification via SMS or email for every withdrawal request.
• Financial data is stored in an environment segregated from gaming data using a multi-layered data isolation system.

99play collects your personal information solely for the purposes of account management, transaction processing, legal compliance, and service improvement. Your information will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent. For more details on how we handle your data, please refer to 99play Privacy Policy in full.

The following activities are strictly prohibited on the 99play platform and may result in immediate account closure, forfeiture of balance, and appropriate legal action:

• Registering more than one account or using another person's identity to register an account.
• The use of automated software, bots, scripts, or any technology designed to manipulate or exploit the 99play system.
• Collusion or bad-faith arrangements between players to exploit bonuses or the betting system.
• Money laundering or the use of funds derived from illegal activities through the 99play platform.
• Providing false or misleading information during registration or the identity verification process.
• Any attempt to hack, attack, or disrupt the operations of the 99play platform in any way.
• Use of a 99play account by any individual under the age of 18.

To the extent permitted by applicable law, 99play shall not be liable for any loss or damage arising from:

• Service disruptions caused by technical issues, system maintenance, or circumstances beyond our control, including interruptions to the User's internet connection.
• Incorrect betting outcomes resulting from inaccurate match information or statistics received from third-party sources.
• Delays in processing deposits or withdrawals due to technical limitations of third-party payment providers.
• Unauthorised access to a User's account resulting from the User's failure to keep their login credentials secure.
• Any financial losses incurred by a User as a result of their own betting decisions.

99play's maximum liability under any circumstance shall not exceed the amount of the User's last deposit made within the 30 days preceding the claim.

99play reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Users will be notified of material changes via their registered email and/or in-account notifications on 99play at least 7 calendar days before the amendment takes effect, unless the change is required by law or is necessary on an urgent basis to protect the platform from fraud or abuse.

Continued use of the 99play platform after any amendments take effect constitutes acceptance of the revised terms. If you do not agree with the changes made, please contact the 99play support team to close your account before the amendments come into effect.

If you have any enquiries, concerns, or complaints regarding these Terms & Conditions, please contact the 99play support team through the following channels:

• Live Chat: Available 24/7 directly through the 99play platform — the fastest way to get an immediate response.
• Email: support@99play.biz — for more detailed written enquiries, response times are typically within 2–4 hours.
• WhatsApp: The number can be found under the "Contact Us" section on the 99play platform — for general enquiries and straightforward account issues.

The 99play support team operates entirely in Bahasa Malaysia and is ready to help you understand any part of this Terms & Conditions document. We are committed to addressing all enquiries transparently, clearly, and within a reasonable timeframe.